A message to our customers about the Coronavirus.

Current status: Our website, distribution center and customer service are open and operational.

In these uncertain times, the safety and well-being of our customers and employees remain our top priority..

As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.

Like many others, our teams are closely following guidelines from the RIVM, WHO, and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:

  • We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
  • Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
  • All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.
  • Where possible our employees work from home.

Thank you for being a loyal customer and we hope you and your families are safe and healthy..

General Terms and Conditions of Use and Sale

In placing your order you accept the following general terms and conditions.

  • I. Applicability
  • II. Terms of Use of Website
  • III. Terms of Sale
  • IV. Miscellaneous

I. Applicability

These general terms and conditions (the "Conditions") apply to:

  • a) the use of any information, pictures, documents and/or other services on the European fragrance.com and their different versions (the "Website"); and
  • b) the purchase of products on the Website.

II. Terms of Use of Website

Exclusion of Liability for External Links

The Website may provide links to external Internet sites. Fragrance.com hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. Fragrance.com shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

Information on the Website

The information on the Website is for general information purposes only and does not constitute advice. Even though Fragrance.com has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. Fragrance.com does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.

To the maximum extent permitted under applicable law, Fragrance.com shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of Fragrance.com.

Fragrance.com shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Intellectual Property

All brand names, logo, product names and titles used on the Website are trademarks or trade names of Fragrance.com or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.

The rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to Fragrance.com and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

Data Privacy

Fragrance.com collects and processes your personal data according to the privacy and cookie notice.

Unsolicited Ideas

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Fragrance.com by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.

To the maximum extent permitted under applicable law, you hereby indemnify and hold Fragrance.com harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

III. Terms of Sale

Eligibility and Ordering

Eligibility

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

To place an order you must be at least 16 years old, or older if that is required under applicable law to enter into agreement with Fragrance.com and you must be a consumer - not a reseller.

Ordering

The products offered on the Website represent an offer to purchase products from Fragrance.com International ( Fragrance.com ) based on the data provided on the Website.

All prices indicated are EUR amounts (as indicated) and include value added tax. Orders and deliveries are possible only within Netherlands. If Fragrance.com is not able to execute an order, Fragrance.com will inform you as quickly as possible. Orders are accepted only in quantities usual for households. For more information about ordering, please check Order Information.

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").

At this point a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”).

Products on the Website are generally in stock and ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.

If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately call Fragrance.com customer service at 085-8081250 (standard rates, prices per mobile may vary) or e-mail Fragrance.com at: contact.nl@fragrance.com. Fragrance.com will do its best to assist you any way it can. As Fragrance.com always strives for quick deliveries, it means there is not much time to cancel your order before delivery.

Please note that we cannot make or accept any changes to your order (address, size) once your order has been placed.

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:

  • The product is not available
  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
  • You are under 16, or you are otherwise not of the age permitted under applicable law to enter into an agreement with Fragrance.com
  • You are a reseller
  • We could not deliver to the address provided by you
  • Due to circumstances or events beyond our control.

Payment and Promotional Offers

Payment method

You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal and by other means as may be applicable in your country, see here for more information on the payment process.

The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest. Please see here for more details.

Promotional offers

Promotional offers (discount codes) from Fragrance.com are limited to one per customer, per order. It is not possible to combine promotional codes.

If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check and expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.

Data check

During the payment process Fragrance.com may perform credit checks. Based on the outcome of those checks Fragrance.com may change, adjust or decline an order and/or the selected payment method. In most cases Fragrance.com will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.

Your total price

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

Price Changes

The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

Delivery and Retention of Ownership

Delivery

As a rule, delivery time is between 2 and 7 working days based on the destination country after shipping the order. See our delivery information for more details including our delivery rates (if applicable).

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.

Retention of Ownership

You are responsible for the products following delivery of the products to the address you gave us. The products remain the property of Fragrance.com until payment is made in full.

Return and Cancellation of Orders

Your right to cancel

All products purchased on the Website may be returned within the following time frame at your own risk: within 30 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you).

If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Products can only be returned in their original sealed packaging.

How to exercise your right to cancel

To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us within the aforementioned 30 day period. Please see our return information for more information.

You can inform us in the following ways:

Use our model return form, which is available below (see Annex 1) or the form we have provided with the products and/or in the Order Confirmation; or

Send us an email at contact.nl@fragrance.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

How to Return

If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 30 day period.

Returned products must be returned in the state in which you received them: the returned products must be complete, unopened and have all the product labels and codes intact, and must not be used in any way. If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.

Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.

To facilitate the returns process, with each delivery and/or Order Confirmation we will provide you with (i) return information, (ii) a link to an online return form, or a printed return form, and (iii) a return label. Please stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you. Your return will be handled by the carrier mentioned in your return form. Please read our return information carefully.

Refunds

Once your returned products have been checked and inspected, you will receive a refund e-mail notification, if a refund will be made.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unopened and have all the product labels and codes intact.

I. Miscellaneous

Contact Information

Fragrance.com
Postbus 3119
3301DC DORDRECHT
Telephone: 085-8081250
(standard rates, prices from mobile may vary)
E-mail: contact.nl@fragrance.com

Changes

If Fragrance.com decides to change these general terms and conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. Existing contracts will not be affected by such changes. These terms and conditions were last modified in March 2019.

Governing Law and Jurisdiction

These general terms and conditions are governed by the laws of the Netherlands, but excluding the Vienna Convention for the International Sale of Goods. The competent court in Amsterdam, the Netherlands shall have non-exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal and that of appeal to the Supreme Court which means that you may bring a claim to enforce your consumer protection rights in connection with these general terms and conditions in Amsterdam or in the EU country in which you live.

The Online Dispute Resolution (ODR) platform is accessible through http://ec.europa.eu/odr. Please be aware that Fragrance.com is currently not participating in an online dispute resolution procedure before a dispute resolution body.