A message to our customers about the Coronavirus.
Current status: Our website, distribution center and customer service are open and operational.
In these uncertain times, the safety and well-being of our customers and employees remain our top priority..
As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.
Like many others, our teams are closely following guidelines from the RIVM, WHO, and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:
- We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
- Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
- All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.
- Where possible our employees work from home.
Thank you for being a loyal customer and we hope you and your families are safe and healthy..
Our website uses cookies to provide you with an optimised website experience and to gather information about the use and quality of our website. When you visit our website or use our mobile app, we will place one or more cookies on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your device. This information may contain personal data. In this Cookie Notice we will tell you what cookies we will use and what their functions are. How we process personal data that we obtain from your device is described in our Privacy Notice.
1. WHO IS RESPONSIBLE?
The responsibility for this Cookie Notice lies with Fragrance.com. This legal entity is the "we" or "us" in this Cookie Notice. You can contact us at the address listed below.
Fragrance.com
Antwoordnummer 2100
9900WB Delfzijl
Netherlands
contact.nl@fragrance.com
2. WHAT ARE COOKIES?
When we talk about cookies, we are talking about small (temporary) text files we transfer to your device. We may also use similar digital techniques, such as JavaScript, HTML 5, device fingerprinting etc. Collectively we refer to these digital techniques as "cookies" in this Cookie Notice. You will find more information below about the types of cookies used on our website and what purpose they serve.
3. WHICH COOKIES DO WE USE?
Necessary cookies
We make use of necessary cookies, also known as functional cookies. These cookies ensure that you can use the basic functionality of the website: they remember your selection and the choices you make to improve your experience on our website. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations. We use the following necessary cookies:
First party cookies
First party cookies are the cookies that Fragrance.com puts on your device for its own use or to share data with third parties. The first party necessary cookies we use are:
| Name | Purpose | Type | Duration |
|---|---|---|---|
| MV_SESSION_ID | We use this cookie to determine the variant of the website you have been shown. | HTTPS | 1 week |
| osid | Using this cookie we can track you across different visits to our website. | HTTPS | 18 years |
| currency | With this cookie we store your currency selection on our website. | HTTPS | Session |
| __lc.visitor_id.nnnnnnn | These cookies are placed so you can chat with us using LiveChat, Inc. "nnnnnnn" is your visitor ID. | HTTPS | 32 months |
| ku1-vid ku1-sid | These cookies are used for the payment method Klarna to function. ku1-vid contains a visitor identifier and ku1-sid contains a session id for the communication with Klarna. | HTTPS | 16 months session |
Third party cookies
Third party cookies are cookies that are put on your device by our partners in order to provide certain functionality on our behalf. The third party cookies that can be placed when you visit our website are:
| Provider | Name | Purpose | Type | Duration |
|---|---|---|---|---|
| Cloudflare, Inc. | __cfduid | This cookie is needed for our Content Delivery Network (CDN) which helps us deliver a better performance (speed). | HTTPS | 11 months |
| LiveChat, Inc. | __livechat __livechat_chat __livechat_lastvisit lc_sso | These cookies are used by the supplier of our chat functionality LiveChat Inc. to allow you to chat with us. | HTTPS | 3 years 32 months 3 years 3 years |
| OneTrust, LLC. | OptanonAlertBoxClosed | With this cookie we remember if and when you consented to our use of cookies. | HTTPS | 1 year |
| OneTrust, LLC. | OptanonConsent | In this cookie we store information regarding your consent to the use of cookies on our website. | HTTPS | 1 year |
| Adyen N.V. | JSESSIONID | This cookie is used to facilitate payments. | HTTPS | session |
It is not possible to decline the use of these cookies. When you delete all your cookies on your device using your browser settings as explained in the section "How can I make choices about the use of cookies?" below, these cookies wil be placed on your device again at your next visit to our website.
Analytical cookies
Cookies can also be used to allow us to further develop and improve the functionality of our website by tracking usage. In some cases they improve the speed with which we can process your request.
These cookies channel back data to our data analytics tools. If you visit one of our websites, we can determine from which marketing channel you originated (e.g., Google AdWords, e-mail newsletter), what pages you viewed, which items you have added to your cart and which ones you bought. We also receive information on how you use and interact with our websites as well as on the amount of time that you spend on it. The server of our websites also collects basic information that relates to the request that is made from your browser when you visit the websites. These data may include information on your last visit date and time, timestamp of the browser request, your IP address, basic HTTP header information (like referral URL and user agent) and previous URL that was requested by your browser.
We mainly use Google Analytics from Google LLC. ("Google") for this purpose. Via Google (Universal) Analytics we get insights into the way our website is being used. This concerns usage statistics such as the number and types of users, how often pages are visited and amount of time spent on a page and our website. We instructed Google to omit the last three digits of your IP address in order to make it harder to determine a specific user on the basis of the IP address. We also have a data processing agreement with Google. The limited information that is shared with Google by our use of Google for analytical purposes can be transferred and stored by Google outside of the European Economic Area. Google is a member of the EU/US Privacy Shield providing a sufficient data protection level for the processing of personal data.
You can find a list of the analytical cookies we use below:
| Provider | Name | Purpose | Type | Duration |
|---|---|---|---|---|
| Google LLC | _ga _gat _gid IDE | These cookies are being used by Google Universal Analytics and enable us to measure and improve your user experience on our website. | HTTP(S) | 2 years Session 1 day 2 years |
| Luckyorange | lo_session_in __lotr _lo_uid _lo_bn _lo_u | We use Luckyorange to analyze behavior of our users on the website. No personal information is stored by Luckyorange. | HTTPS | Session 1 week 6 months 1 week 6 months |
| Fragrance.com | affiliate_source | With this cookie we store the affiliate source used to navigate you to the website, if any. | HTTPS | 7 days |
You can make a choice not to consent to our use of these cookies or to opt-out from the use thereof as is explained in the section "How can I make choices about the use of cookies?" below.
Social media cookies
These cookies allow us to use certain social media on our website, such as showing YouTube videos and offer the possibility to allow you to connect to social networks and share content from our website on social media. These are the social media cookies we use:
| Provider | Name | Purpose | Type | Duration |
|---|---|---|---|---|
| YouTube, LLC | APISID CONSENT HSID LOGIN_INFO PREF SAPISID SID SIDCC SSID VISITOR_INFO1_LIVE YSC | These cookies allow Youtube LLC to offer video’s on our website and analyse the usage of these videos. This information is shared with YouTube LLC. | HTTPS | 2 years Permanent 2 years 22 months 6 months 2 years 2 years 3 months 2 years 4 months Session |
You can choose not to accept the use of Social media cookies or to opt-out from the use thereof as is explained in the section "How can I make choices about the use of cookies?" below.
Marketing cookies
Via Marketing cookies we collect information that allow us and our partners to offer you personalised advertising. These cookies help us collect information on how our consumers respond to our products, brand and advertisements. This information is collected from different sources available to us offline, online and mobile, for instance when you are visiting our website. Next to that it is enriched with information collected by others, such as data relating to the local weather. Based on that information our marketing teams can find and define relevant segments of online audiences to direct marketing campaigns at to best reach them, within and beyond Fragrance.com’s digital channels. If your profile falls within such a segment you could see our ads on Facebook, certain Google websites and websites of so-called affiliate partners.
We may also use the data for retargeting by showing you a targeted advertisement on a third-party website that is linked to an event on our website, for example a specific purchase that was abandoned.
In addition, Facebook, Inc., Google LLC and other online actors can independently register your use of our advertisements. Please read the privacy policies of such third parties as we are not responsible for the personal data they process for their own purposes.
A list of the Marketing cookies we use is provided below:
| Provider | Name | Purpose | Type | Duration |
|---|---|---|---|---|
| DoubleClick | IDE | These cookies are used by DoubleClick (a Google LLC company) to show relevant ads on websites affiliated with the DoubleClick network. | HTTP(S) | 2 years |
You can make a choice to not consent to our use of these marketing cookies or to opt-out from the use thereof as is explained in the section "How can I make choices about the use of cookies?" below.
4. HOW CAN I MAKE CHOICES ABOUT THE USE OF COOKIES?
When you first visit our website, or though the link provided in the footer of our website, you can provide us with your consent to use analytical, social media and/or marketing cookies. We would like to point out that accepting all our cookies provides you with the best experience of our website and means we will not show you non-relevant advertising.
Deleting cookies
Session cookies will be on your device until you close your browser at which time these cookies will be deleted automatically. Other cookies that have a specific duration set will remain on your device until that term expires, unless you manually delete them first. Permanent cookies will remain on your device unless you manually delete them.
Through your browser settings you can delete cookies from your computer or mobile device and also control settings of accepting new cookies from all websites. The way this is done is different for each browser; please find below links to the instructions for the most common browsers on how to delete and manage your cookie settings.
If you do not want Google to collect and use information on you via Google Analytics you can download the and install the browser plug-in that Google has made available at https://tools.google.com/dlpage/gaoptout. More information on how to remove cookies as well as information on cookies generally can also be found at: www.youronlinechoices.eu.
If you decide to delete all cookies you will be asked to indicate your cookie preferences on our website on your next visit.
5. QUESTIONS AND CHANGES TO THIS NOTICE?
If you still have questions or remarks regarding the use of cookies on our website, please do contact us on contact.nl@fragrance.com.
Our use of cookies and the names, numbers and purposes of the above mentioned cookies may change over time. We will therefore regularly update this Cookie Notice to reflect those changes.
This Cookie Notice was last amended on October 14, 2019.